Some argue that all SaaS customers must use the same standard features, which can make it difficult to integrate specific functionalities or tailor the software to unique business needs.
Software as a Service (SaaS)
Would your organisation like to profit from the benefits of using Software as a Service, without needing to invest in costly hardware or worry about maintaining complex installations on-premises?
Software as a Service (SaaS), also referred to as Software on Demand, represents a transformative approach to software delivery and usage.
Unlike traditional software models that require local installation and upfront purchase, SaaS offers a cloud-based solution that users can access via subscription.
Common Challenges
and how we answer them
Standardisation of features
Solution
Our highly configurable software solution is designed to accommodate individual requirements, allowing for tailored configurations that fit a variety of business models.
Data security and compliance
Another concern is the uncertainty surrounding cloud data storage and compliance with regulations such as the General Data Protection Regulation (GDPR).
Solution
We prioritise data security with a robust software architecture and by utilising certified data centres located in Europe. This ensures that our services comply with current regulations, providing peace of mind regarding data storage and privacy.
Our PIAM Suite OCMS incl. its modules are available both as an on-premises and SaaS solution, according to your choice!
Main advantages
Automation
Our SaaS solutions automate workflows and reduce manual tasks related to identity and access management.
Subscription-based
We offer SaaS on a contractual basis with the option for monthly or annual payment. This structure allows your organisation to pay for software usage without the burden of large initial investments.
Scalability
The subscription-based access allows organisations to easily adjust their usage based on current needs, scaling up or down as necessary. This flexibility is crucial in today’s fast-paced business environment.
Lower investment
With our SaaS solutions, organisations can reduce or eliminate the upfront costs typically associated with software purchases and their management. This makes it an attractive option in case of a lower monthly or yearly budget.
Cloud access
Our SaaS solutions are hosted in the cloud, enabling users to access them from anywhere with an internet connection. This flexibility is particularly advantageous for remote teams and businesses with multiple locations.
Reliability
Our SaaS solutions boast a dependability rate of 99.999 % uptime.
Security
The robust security architecture of our SaaS solutions protects user management and sensitive data. We offer dedicated hosting as a standard, i.e. each customer uses its own application and database, ensuring complete independence from other SaaS customers. In addition, our SaaS solutions are hosted in certified European data centres with a main location for hosting and a co-location for backup.
Customisability
The modular design of our SaaS solutions allows tailored configurations for unique organisational requirements.
Future-proof
We continuously optimise the software, ensuring that our customers benefit from the latest features and improvements without the need for disruptive upgrades or installations. In addition, our SaaS solutions leverage cloud-based AI for advanced functionalities like identity image validation.
Cloud expertise
With our own highly qualified and experienced Cloud Engineers & Cloud Architects as well as a special Competence Centre for Cloud Solutions, we are your experienced partner for the successful realisation of your individual SaaS project.
Full service stack
We provide the technical software maintenance, support, application management, monitoring and reporting.
In conclusion, SaaS offers a modern, efficient, and flexible alternative to traditional software models.
By addressing common concerns related to functionality and data compliance, we provide a robust solution that empowers businesses to thrive in a digital landscape.
How ID-ware ensures SaaS security
Secure hosting
Redundancy and high availability
Network security
Data encryption
Using ID-ware’s PIAM Suite OCMS and its modules as SaaS offers significant cost savings and is a flexible and scalable solution.
Even as a smaller organisation, you can benefit from using a high-end professional platform developed for large enterprises, without having to invest.
Platform Engineering Team for an expert realisation of your PIAM SaaS solution
Our dedicated Platform Engineering Team (PET) consists of experienced Platform Engineers who design and operate the underlying cloud platform to power your PIAM SaaS solution. We focus on automation, resilience, and operational excellence, ensuring a secure and high-performance environment for all customers.
The PET team focuses on the following key points:
Infrastructure
- builds a highly available, self-healing SaaS platform using Infrastructure-as-Code and automated deployment pipelines
- scales transparently to meet customer demand, maintaining performance during peak load
- incorporates strong disaster recovery and backup strategies for service continuity
Architecture
- designs standardised APIs and integration frameworks for interoperability and future expansion
- delivers a modular, cloud-native architecture that enables rapid feature development and predictable performance
Environment
- standardises tooling, development environments, and CI/CD pipelines to ensure reliability across all deployments
- enforces consistent engineering patterns to reduce defects, improve change velocity, and maintain operational stability
Compliance
- implements security-by-default practices aligned with EU and UK regulations (e.g., GDPR, NIS2, DORA, where applicable)
- enforces compliance via automated controls, continuous configuration monitoring, and auditable change management
- ensures data residency and sovereignty through secure infrastructure and strict access governance
Design
- provides robust automation and self-service capabilities, enabling faster and safer delivery of new features
- implements streamlined development workflows to reduce deployment friction and improve developer productivity
Performance
- optimises compute, storage, and networking to deliver consistently low latency and predictable performance
- implements advanced observability, including distributed tracing, metrics, and log analytics, enabling rapid detection and resolution of issues
Our PET team fully manages the underlying cloud platform, tooling, and operational processes, allowing your development and service teams to focus on delivering new features, customer-facing enhancements, and business value without platform overhead.
Do you need further information?
Our team is always there for you!
All our departments and processes are ISO 9001 and ISO 27001 certified.
ID-ware is TISAX participant.
TISAX is a registered trademark of the ENX Association.
