Service desk

ID-ware makes use of a professional service desk. The processes are set up in accordance with ITIL. All reports are registered in one management platform and followed up in a way that can be audited.This results in transparent status monitoring and short intervention times.

Comprehensive functionality includes

  • Skilled service desk
  • Incident management
  • Change management
  • Configuration management
  • Automatic ticketing
  • Self-service module(s)
  • 24/7 availability